Withdrawal Policy
We are committed to providing excellent service and we make every effort to
ensure that your withdrawal request is processed as quickly and efficiently as
possible.
Withdrawal Processing Times
All withdrawals go through an internal audit process to ensure that fraud
prevention, anti-money laundering, countering the financing of terrorism and
other legal obligations and regulatory requirements are met.
As a result, withdrawals generally take up to 24 hours to process, but in some
cases, they may take up to 72 hours. In some cases, withdrawal processing time
can be further delayed depending on your provision of requested documents.
Withdrawal Limits
Withdrawals of winnings are limited to USD20,000 daily, USD50,000 weekly, and
USD200,000 every 30 days - any larger amounts will be subject to special
Management approval. For larger withdrawals, APR may split the amount into
smaller withdrawals to facilitate the request. However, any withdrawal fee
incurred will not be increased as a result of this segmentation.
If your withdrawal amount exceeds the respective limits, we might request
further explanations and/or supporting documents in respect to the
identification of customer, payment method, source of funds or wealth and/or any
further necessary information which we see fit so as to satisfy our legal
obligations and regulatory requirements.
NOTE:
• Deposits received can only be withdrawn depending on the player's Withdrawable
Balance amounts which is the lower of your Account Balance or Eligible
Withdrawals. Eligible Withdrawals take into account (i) sufficiency of gameplay
i.e. rake generated; (ii) Earnings acquired (includes winnings, qualifying
rewards and promotions); (iii) prior withdrawals made; and (iv) any Withdrawable
Balance brought forward since the last deposit.<
• Bonuses may be withdrawn only after all Bonus Policy requirements have
been satisfied, and will be determined at our sole discretion.<
Closed-Loop Deposit & Withdrawal
Where possible or needed, customers may have to withdraw funds to the
originating deposit method/account. Customers are only allowed to withdraw funds
to payment methods where they have a prior deposit record. Funds will be
automatically returned to the deposit method by which the customer submitted
their original deposit(s) to their APR account, up to the amount originally
deposited.
Verification Requirements
Photographic ID
A copy of a current photographic ID is required for your first withdrawal
request. This photographic ID can be in the form of a copy of a Passport,
Driver's License or National ID card. Specifically, it is the photograph
page of the ID that we require for our verification checks. Please ensure
that your full name, photograph and signature are visible on the document.
Proof of Address
This may be submitted in the form of a utility bill, bank statement or
credit card statement. It should be a recent (no older than 3 months)
document showing your full name and address as registered on your account
with us. If you provide a credit card statement, please ensure that you
blank out the eight middle numbers of the credit card.
Notarised Documentation
Your documents may need to be authenticated by an appropriately qualified
Notary/Solicitor, signed and stamped as proof of legitimacy upon our
request.
For further information, please refer to our account verification page.
Note: In some cases, depending on the payment method used to fund your account,
you may be asked for one or a combination of the aforementioned documents, or
additional documents not included in the list above.
Fraud Prevention
All customers are required to verify their identity soon after creating an
account with us. We have the right to request further explanations and/or
supporting documents with respect to the identification of customer, payment
method, source of funds or wealth and/or any further necessary information which
we see fit so as to satisfy our legal obligations and regulatory requirements.
We have the right to cancel withdrawals and return funds in the account when:
• The customer has not yet provided requested documents;
• The customer identification documents have expired;
• There are fraud/cheating/collusion/money-laundering concerns;
• The customer attempts to withdraw following a player transfer; and
• The payment method to which the withdrawal has been requested is not the same
as the depositing method
Player Transfers
APR’s player transfer feature is intended to help players fund their accounts so
that they can play at our tables. Transfer funds should come from winnings, and
for security reasons, players are restricted from withdrawing transferred funds
that originated directly from deposits or other transfers.
Due to fraud prevention and anti-money laundering measures, APR needs to be
particularly diligent when monitoring these transfers, for the benefit and
safety of all players. Players may be restricted from withdrawing transferred
funds that originated directly from deposits or other transfers.
Withdrawal Fees
Your bank or payment processor may or may not levy a fee to process your
withdrawal. Fees for withdrawal will be clearly shown in the withdrawal request
page. In the event that we terminate the offering of our business in any
specific country, pay-outs may be subject to reasonable processing charges.
Exchange Rates and Volatility of Exchange Rates
We clearly indicate the exchange rate applied to your withdrawal amount at the
time of withdrawal request. Once you make a withdrawal request, we will not be
liable and will not compensate for any fluctuations of currency values from
point of request to time of transaction completion.
Withdrawal Cancellations
Please note the following important withdrawal information (pertinent to credit
card and non-credit card users):
• In some cases, where account verification is required for completing your
request, verification must be completed within 24-48 hours or your withdrawal
will be reversed and the funds returned to your bankroll.
• Please notify us immediately should your credit/debit card(s) be lost, stolen
or cancelled or should your e-wallet status change, so we may investigate their
status and confirm that payments may/may not be received.
• We reserve the right to delay and/or stop the processing of withdrawal
requests until final approval has been received for any outstanding deposit
transactions.
• APR will not be held liable nor offer compensation for any issues arising from
point of withdrawal request to time of transaction completion.